Managed Services Plans
Techtrums provides Managed Services which is comprised of comprehensive, suite of services to manage a customer’s IT infrastructure.
Below are our managed services plans to choose from or Contact Us to discuss a plan to tailor according to your needs.
| Services | Basic | Standard | Business |
| Customer Portal Access | Yes | Yes | Yes |
| Help Desk Service * | Yes | Yes | Yes |
| Help Desk Contact Method | Customer Portal Email Phone | Customer Portal Email Phone | Customer Portal Email Phone |
| Monthly User Remote Support Hours Included | 5 | 10 | 15 |
| Monthly Onsite Visit Hours Included * | No | 2 | 4 |
| Discounted Cost of User Remote Support | Yes | Yes | Yes |
| Discounted Cost of Onsite Visit | No | Yes | Yes |
| Discounted Call-out Charges | No | Yes | Yes |
| Discount on all software & hardware purchased from us | Yes | Yes | Yes |
| Cloud Backup Solution for Disaster Recovery | Yes | Yes | Yes |
| Discounts on Our Cloud Services | Yes | Yes | Yes |
| 24/7 Network Monitoring | Yes | Yes | Yes |
| Remote Network Management | Limited | Limited | Yes |
| Monthly System Environment Reports | No | Yes | Yes |
| Service Desk Reports | No | Yes | Yes |
| Strategic IT Planning & Consultancy | No | Limited | Yes |
| Server Optimisation | No | Limited | Yes |
| Patch Management | No | Limited | Yes |
| Managed Anti-Virus | No | Limited | Yes |
| Backup Management, Monitoring & Reporting | No | Limited | Yes |
| Active Directory Accounts and Privileges | No | Limited | Yes |
| Workstations Support | No | No | Yes |
| Wireless Network Support | No | No | Yes |
| Licensing Strategies | No | No | Yes |
| Inventory Management | No | No | Yes |
| Vendor Management | No | No | Yes |
| Dedicated Account Manager | No | No | Yes |
*Terms and Conditions apply